Frequently Asked Questions

Hopefully we've answered yours already

What is mapiful?

Is it a bird? Is it a plane? With Mapiful you create a unique printed map poster of any location tha...

Answer: Is it a bird? Is it a plane? With Mapiful you create a unique printed map poster of any location that makes your heart skip a beat. You search, tweak, customize it to your liking and order your map online. We print and deliver it. Treat yourself, or someone you really care about with the perfect gift.

My road is missing, why?

We sincerely hope it hasn't been removed from the face of earth or swallowed by a sinkhole. Most lik...

Answer: We sincerely hope it hasn't been removed from the face of earth or swallowed by a sinkhole. Most likely our distributor of Map data does not have the info, so neither do we.

What is your privacy policy?

We accept responsibility for all the personal information including your name, address and any other...

Answer: We accept responsibility for all the personal information including your name, address and any other details that you give us. And before you ask, we won’t pass it on to any third parties. Scout’s honour. If you find privacy policies intriguing, check out our full length legalese here

Are your products eco-friendly?

We strive to collaborate with partners who can deliver shipping products that are either 100% recycl...

Answer: We strive to collaborate with partners who can deliver shipping products that are either 100% recyclable or fully biodegradable.

I would like to order a whole bunch of posters, do I get any discount?

If you are interested in distributing prints from Mapiful just contact one of our representatives at...

Answer: If you are interested in distributing prints from Mapiful just contact one of our representatives at hello@mapiful.com and we'll work something out.

How are your products packaged for shipment?

Posters are shipped in kraft tube boxes with plastic end caps ensuring protection during shipment.

Answer: Posters are shipped in kraft tube boxes with plastic end caps ensuring protection during shipment.

What if my address was wrong?

Sorry, but we cannot do anything about it. The packages sometimes are not returned. In this case, yo...

Answer: Sorry, but we cannot do anything about it. The packages sometimes are not returned. In this case, you will have to make another order. If somehow the fault is on our end we'll do our utmost to solve it.

What if the product is lost in the mail?

If your order is lost in the mail, let us know and we'll print it and send it again on our expense o...

Answer: If your order is lost in the mail, let us know and we'll print it and send it again on our expense of course.

What are the shipping costs?

Regular shipping is free with Mapiful. Actually we send all of our orders with prioritized mail to m...

Answer: Regular shipping is free with Mapiful. Actually we send all of our orders with prioritized mail to make sure your posters arrive as fast as possible.

What countries can I ship my order to?

We ship worldwide, although shipping carriers and delivery times may vary.

Answer: We ship worldwide, although shipping carriers and delivery times may vary.

How quickly can I get my hands on what I just ordered with priority shipping?

The delivery time varies depending on what country you order from.
Nordic: 4-7 working days
...

Answer: The delivery time varies depending on what country you order from.
Nordic: 4-7 working days
Europe: 5-8 working days
Outside Europe: 6-12 working days

How fast will I get my poster with Express shipping?

This is what Santa Claus uses every christmas. Delivery time varies depending on what country you or...

Answer: This is what Santa Claus uses every christmas. Delivery time varies depending on what country you order from.
Nordic: 1-3 working days
Europe: 1-3 working days
Outside Europe: 2-4 working days

Is there tracking avaliable for my package?

Yes, in your order confirmation mail there is also a link that allows you to track your package on i...

Answer: Yes, in your order confirmation mail there is also a link that allows you to track your package on it's journey from the cold dark north

Do you accept international credit cards?

Yes we do. Please note that the credit card must be issued and contain a logo from either Visa, Mast...

Answer: Yes we do. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, or American Express.

When do you charge the money from my account?

Because we only accept payment from cards with the Visa, Mastercard and American Express logos, the ...

Answer: Because we only accept payment from cards with the Visa, Mastercard and American Express logos, the money is only taken when it is approved. The same as if you made a transaction at a local supermarket.

Who pays the customs duties & taxes?

As shipments may incur customs fees depending on the which country you are live in, you are responsi...

Answer: As shipments may incur customs fees depending on the which country you are live in, you are responsible for customs fees. For EU customers, 6% VAT is included in the price of the print.

What sizes can I chose from?

We have chosen two standard sizes that will enable a lot of options for framing. Since we're from th...

Answer: We have chosen two standard sizes that will enable a lot of options for framing. Since we're from the land of IKEA, we've selected the 50 * 70 cm (19,7 * 27,6 inches) or 'Nordic' as default size. This means that if you have an IKEA around it's easy to grab a frame of your choice and hang your poster on the wall. The second choice is 'American' size - 18 * 24 inches.

Where do you print your posters?

Currently we have access to printing facilities with helps from our friends in Finland.

Answer: Currently we have access to printing facilities with helps from our friends in Finland.

What type of printer do you use?

We use professional high quality printers.

Answer: We use professional high quality printers.

What kind of paper do you use for prints?

The posters are printed on 180 g/m2 matte paper.

Answer: The posters are printed on 180 g/m2 matte paper.

What if I'm not satisfied with my poster?

Send us an e-mail to stuck@mapiful.com within 14 days of clai...

Answer: Send us an e-mail to stuck@mapiful.com within 14 days of claiming your package at your local drop of zone and describing what didn’t work out or the nature of the issue. If there any wrongs on our end, we'll send you a new poster. We take full responsibility for the condition of the map when arriving to you, and the quality of the print. Spelling mistakes or change requests are dealt with on individual basis.

What qualifies as a refundable product?

IF anything would happen to your products during shipping, or any misshappens during the print and p...

Answer: IF anything would happen to your products during shipping, or any misshappens during the print and production we will always see to that you get a replacement poster or a full refund. User induced mistakes with the text on your product, such as but not limited to misspellings, language, phrasing is your responsibility. If something is wrong, let us know and we will handle every request individually.

Who pays for returning the poster it is faulty or in other cases if I am not satisfied?

Since we love our customers and always want you to be satisfied with our posters, Mapiful will compe...

Answer: Since we love our customers and always want you to be satisfied with our posters, Mapiful will compensate you for a fair market priced shipping alternative in the unlikely event of a requested product return.

What if the product is damaged during shipping?

This is really something we try our best to prevent by using the best shipping and delivery partners...

Answer: This is really something we try our best to prevent by using the best shipping and delivery partners possible. However, sometimes accident do occur during shipping. Just send us a photo of the damaged poster, and the tube/package and we will produce and ship a new one.

Do you have an idea?

Great - we're really interested in hearing what you have in mind. Reach out to us by email or social...

Answer: Great - we're really interested in hearing what you have in mind. Reach out to us by email or social media and lets yack!

Promote Mapiful?

We are always interested in doing new collaborations with bloggers, retailers interior designers and...

Answer: We are always interested in doing new collaborations with bloggers, retailers interior designers and photographers. Shoot us an email to collaborations@mapiful.com and let's talk about it!