Here to help

Need a hand with your order?
Find answers to the most common questions here.

I need to make a change to my order

Please contact us asap for any changes you’d like to make. If your order hasn’t been printed yet, we’ll complete these changes for you!

In your request, please specify your order number and the changes you would like to make and we will try to fulfill them for you the best we can.

I didn’t receive my confirmation email

Enter either your order ID or email below, and we will send out your order details again. Make sure to check your spam folders and search for emails from us @mapiful.com

I want to track my order

Once we have printed and handed your order over to the shipping company we will email you the tracking number along with the shipping partner. You can also track your shipments here using your order ID number from your confirmation email. 

My order arrived damaged, what now?

Please contact us via the button below. Include an image of the damaged product as well as the damaged packaging along with your order ID number and a short message letting us know if you would like a replacement or a refund for the damaged goods.

Can I return/exchange my order?

I would like to return/exchange…

Hangers/Frames

If your frame arrived damaged, please contact us via our request form within two weeks so that we can replace your order. Make sure to include the following:

An image of the damaged product as well as the damaged packaging
Order ID number

Prints

Unfortunately, due to the nature of our product, we are unable to accept returns or exchanges for your prints, by law customized items are not entitled to a refund. If for any reason you aren’t happy with your print please submit a ticket via the request form below and we will help fix the issue the best we can.

Get help, fast!

Before getting in touch with us, read our FAQ and find quick answers to your support questions.

Feel free to contact us if you still need our help.

Due to the current COVID-19 situation, response times may take a little longer than usual, but we are behind our computers ready to help on weekdays, and aim to get back to you within 48 hours of receiving your request.

Get in touch

Please enter the e-mail address that you placed your order with, plus your order ID number and a short description of how we can best help you!
We will do our best to answer you as fast as possible within the next 48 hours.