Latest updates & FAQ

We are operating as normal to ensure that we are providing the same consistent, safe and hygienic services for all. Updates are being closely monitored and we will adhere to any future actions. We appreciate your support as we all figure this out together.


For now, here are our most recent updates and what we know so far:

  • Shipments to Italy and Austria are experiencing a delay, we will send these out to you as soon as we can!
  • Certain postal areas in France are experiencing delivery delays, including Bitche, Sturzelbronn, Siersthal, St Louis les Bitche, Walschbronn, St Louis, Haselbourg, Soucht, Strasbourg, Colmar, Colmar Cedex, Ingersheim, Bennwihr Mittelwihr and Beblenheim. We are doing our best to make sure shipments are delivered as soon as possible.
  • Other postal regions of the EU are also experiencing delivery delays, including Bulgaria (Bansko), Czech Republic (Kynice, Chudobín, Savín, Uničov, Litovel), Germany (Jessen), Spain (Arroyo de la Luz), Croatia (Murter, Betina) and Portugal (Ovar, Esmoriz).
  • Right now, all other deliveries worldwide are being maintained, and we will keep you updated should this change.

Please don’t hesitate to reach out to us at support@mapiful.com if you have recently placed an order to one of the affected areas above and have questions!

How we are affected by Covid-19?

We hope you are all taking care of yourselves during these very unfamiliar times. By now, you’ve probably heard and are aware of the severity of COVID-19 and are probably pretty exhausted from the stress of it all. In different ways it is affecting every one of us and Mapiful is no exception.

Our core purpose as a company is to provide products that makes spending time in your home more enjoyable. This is more important now than ever as people all over the world are being told to stay at home. We are committed to keep the things up and running with minimal disruptions to serve that purpose.

We are here, like always…

And our mission is to do everything we can to get the orders to your door. We are taking extraordinary sanitary actions in our production facilities, opting for door-to-door deliveries, exploring local production and shipping. No stone will be left unturned with the things we can impact. Unfortunately we know that sometimes things might not go as we want them to, or plan for them to do. As the dynamics surrounding COVID-19 continue to change, what won’t change is our commitment to do everything we can to help ensure the health and safety of everyone involved with Mapiful.

We ask that during times like these you grant us some patience and indulgence in the event of disruptions or late deliveries. If you have any questions, check out our FAQ section or reach out to us on support@mapiful.com or via social media.

We have earned your trust over the years through our commitment to quality and service, and we thank you for that trust. We’ll work tirelessly to persevere it through these troubling times.

avatar

Edvin Brobeck

Co-founder and CEO of Mapiful